Shipping Policy

At The Ess Co., each order is packed with intention and care — just like the pieces we create.

Your items will arrive beautifully wrapped in our signature cotton tote bags, each featuring a thoughtful quote to add a little joy to your unboxing experience. Tote sizes are selected based on your order and sealed inside a protective black mailing bag to ensure everything arrives in perfect condition.

All orders within the UK are shipped via DPD, and international deliveries are handled by DHL — both fully trackable from dispatch to delivery.

To ensure safe arrival, all deliveries require a signature upon receipt.

Processing & Delivery Times

• Standard processing time is 2–5 business days.

• During high-demand periods (such as launches or sales), please allow up to 10 additional business days for dispatch.

• If your order has not arrived within 14 business days, please contact us at support@theessco.com, and we’ll look into it right away.

Customs & Import Fees (International Orders)

Please note: any applicable customs or import duties are the responsibility of the customer.
If an order is refused due to customs fees, return shipping will be deducted from your refund.

Every piece from The Ess Co. is handmade with care — and we take the same approach when it comes to getting your order to you. Thank you for your patience and support.