Refund Policy

At The Ess Collective, every piece is handmade with care and attention to detail. Each bag and accessory is crafted to order, which means small variations may occur — this is part of their unique charm.
We want you to love your purchase, so if something isn’t right, we’re here to help.

Returns & Exchanges

• We accept returns and exchanges within 14 days of delivery.

• Items must be unused, unworn, and in their original packaging.

• Because our pieces are handmade, we can’t accept returns for items that show signs of use, wear, or damage after delivery.

To start a return or exchange, please email us at theesscollective@gmail.com with:

1. Your order number

2. Reason for return

3. Clear photos (if item arrived damaged or faulty)

Refunds

• Once your return is approved and received, we’ll process your refund within 5–7 business days to your original payment method.

• Shipping costs are non-refundable, and you’ll be responsible for return postage unless the item arrived damaged or incorrect.

Non-Returnable Items

For hygiene and quality reasons, we can’t accept returns on:

• Custom or personalized items

• Sale items

• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.
We’ll replace or refund the item at no extra cost to you.

Questions?

If you have any concerns about your order, please reach out HERE — we’re happy to help.

A Note from The Ess Collective

Each piece you purchase supports slow, intentional craftsmanship.
We appreciate your understanding and care for the handmade process.